I can't open a book

It's almost always one of these cases. Kevra tells you which one when you try to bring it in or open it.

The book has DRM

DRM is a protection some stores and libraries add so the book only opens in their apps. Kevra can't open books with DRM.

• Bought in the Kindle store: "This book has Amazon's DRM (bought in the Kindle store) and only opens in their apps and devices."
• A library loan (such as eBiblio): "This book is a protected loan (DRM) and Kevra can't open it yet. Read it in your library's app."
• An .acsm or .lcpl file: "That's not the book, it's the loan ticket." Open it in your library's app.
• Audible audiobooks: they come encrypted and only play in their apps.

Many stores sell DRM-free books: those work fine. See formats Kevra reads.

The format isn't supported

You'll see "Kevra can't open that file." Kevra reads EPUB, PDF, FB2, CBZ, MOBI, AZW3, CBR, CB7 and CBT, and audiobooks in M4B, M4A and MP3. If your book is in another format (DOCX, for example), convert it to EPUB first with a program such as Calibre.

MOBI, AZW3 or CBR comics

Kevra converts them as they come in, on the phone itself. If the phone can't, our server tries with your account. If it still fails:

• Password-protected comics: they can't be opened.
• The file is damaged: try downloading it again or getting another copy.

It's in a cloud and won't open

Books in your clouds or servers that you haven't downloaded need a connection. If you're offline, see offline. If the library shows as expired, see "Connection expired" on a cloud.

See what went wrong

Settings → Alerts and errors keeps a record on your device of what has failed: downloads, conversions and imports. Tap an alert to see the Technical detail and, if it doesn't make sense, tap Send to support and we'll look into it.

If none of this fits

1. Fully close Kevra and open it again.
2. Check you have the latest version.
3. Try the same file on another device.
4. Write to us telling us the format and where you got the book.