Contact us

We read every message. Pick whichever way suits you.

Send feedback from the app

1. Tap your photo in the top right corner to open Settings.
2. Tap Send feedback.
3. Pick a reason if you like (Missing formats, Bugs or glitches, Missing features, Price or Other) and write what you want to tell us.
4. Tap Send.

Use it for ideas, things you miss and problems.

When something has failed

If a download, conversion or import failed:

1. Go to Settings → Alerts and errors.
2. Tap the alert to see the Technical detail.
3. Tap Send to support. It reaches us with the information we need to look into it.

What's in Alerts and errors stays on your device; it only leaves it if you tap Send to support.

If a book opened in the wrong place, the reader's "You got to…" card has Tell us what happened: use it, because it sends us exactly what we need.

Before deleting the app

Long-press the Kevra icon on your home screen: next to the option to remove the app you'll see Deleting? Tell us why. It opens the same form. Knowing what didn't work for you helps us a lot.

By email

• For anything: hola@joinkevra.com.
• For privacy and your data: privacidad@joinkevra.com.

If you're writing about a problem, include the app version: it's at the bottom of Settings and copies when you tap it. See update the app.

Before you write

It may already be answered here:

• I can't open a book
• My position isn't syncing
• A book has a strange name or no cover