My position isn't syncing

Kevra saves where you are on every page you turn and sends it to your account, so the book opens in the same place on your other devices. If that's not happening, check the following.

1. Is it the same account?

Open Settings (tap your photo in the top right corner) on both devices and check that the same email appears at the top. If you use profiles, check which one is active.

2. Is there a connection?

If the device you read on was offline, the position was saved on it and is sent as soon as it's back online. Open Kevra on that device with a connection for a moment. On ereaders, it helps to have Wi-Fi when you finish reading: if they go to sleep offline, what you read waits until the next time they connect.

See also offline: what works and what doesn't.

3. Have you hit the device limit?

On the Free plan, 2 devices sync. If you see "This device isn't syncing: you've reached your plan's device limit." in Library, tap Manage devices and then Remove on one you no longer use, or move to Plus.

4. Open the book and give it a moment

When you open a book, Kevra checks where you were on your other devices:

• If you haven't turned a page yet, it takes you straight there: "You were further ahead on another device (…): picking up there."
• If you were already reading, it offers it: Another device is at… with Continue.

On Home, the refresh button brings in what you've read on other devices right away.

5. Is it the same file?

The position matches perfectly when both devices have the same file. If one of them has a different edition of the book, it's the same reading but the page may not line up.

What doesn't sync (on purpose)

Font, text size, theme and reading mode belong to each device: what's comfortable on a phone isn't on a tablet.

If it still fails

If a book opens further back than where you got to, you'll see You got to… with Go to jump back there, and Tell us what happened: tap it and we get the log we need to find the problem.

Reading with KOReader, Kobo or another reader? See KOReader and Kobo. More on how it works in your position on all your devices.